Terms & Conditions

1. Introduction Welcome to Pink Mermaid, a girlswear brand for kids. By accessing or using our website (www.pinkmermaid.in) and purchasing our products, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services.

  1. General Terms
  • Eligibility: By placing an order with Pink Mermaid, you confirm that you are at least 18 years old or have parental/guardian consent.
  • Accuracy of Information: While we strive to ensure all information on our website is accurate, errors may occur. We reserve the right to correct any inaccuracies and change or update information at any time without prior notice, including prices and availability.

Changes to Terms: We may update these Terms & Conditions from time to time without notice. Your continued use of the site after any changes indicates your acceptance of the new terms.

  1. Orders and Payments
  • Order Acceptance: All orders are subject to acceptance and availability. Pink Mermaid reserves the right to refuse any order at our discretion.
  • Pricing: All prices are listed in INR and include applicable taxes. Prices are subject to change without notice.
  • Payment: We accept major credit/debit cards,UPI, and other payment methods as displayed at checkout. Payment must be made in full before your order is processed.

Confirmation: Once your order is placed, you will receive an email confirmation. This confirmation does not guarantee acceptance of your order, which is subject to our verification and approval.

  1. Shipping & Delivery
  • Shipping Methods: We offer various shipping options, including standard and express delivery. Shipping charges and estimated delivery times will be displayed at checkout.
  • Processing Time: Orders are typically processed within [2-3] business days. Please note that this may vary during peak seasons or due to unforeseen circumstances.
  • Delivery: We aim to deliver your order within the estimated time frame; however, delays may occur. Pink Mermaid is not responsible for delays caused by carriers or customs.

Tracking: You will receive a tracking number once your order has been shipped. You can track your order through the carrier's website.

  1. Returns & Exchanges
  • Return Policy: You may return your purchase within 7 days of receipt for a full refund, provided the item is unused, unwashed, and in its original packaging with all tags attached. Please note that sale items are non-refundable.
  • Exchange Policy: Exchanges are accepted within 7 days of receipt. The item must be in its original condition. Exchanges are subject to stock availability.
  • Return/Exchange Process: To initiate a return or exchange, please contact our customer service team at pinkmermaidkol@gmail.com. Once approved, you will receive instructions on how to return the item.

Return Shipping: Customers are responsible for return shipping costs unless the item received is defective or incorrect.

  1. Cancellations
  • Order Cancellation: You may cancel your order within 24 hours of purchase by contacting our customer service. After 24 hours, cancellations may not be possible as the order may have already been processed.

Refunds: Refunds for cancellations will be processed back to the original payment method within [7-10] business days.

  1. Product Information
  • Product Descriptions: We strive to provide accurate product descriptions, but we do not warrant that the descriptions or other content is error-free, complete, or current.

Color Display: We have made every effort to display the colors of our products as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

  1. Intellectual Property
  • Ownership: All content on our website, including images, text, designs, and logos, are the property of Pink Mermaid and are protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.

Trademarks: "Pink Mermaid" and any related logos are trademarks of Pink Mermaid. These trademarks must not be used in connection with any product or service without our prior written consent.

  1. Limitation of Liability
  • Use of Site: Your use of this site is at your own risk. Pink Mermaid is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of or inability to use the site.

Product Liability: Pink Mermaid’s liability for any product purchased through our website is strictly limited to the purchase price of that product.

  1. Privacy Policy
  • Data Collection: We collect personal information in accordance with our Privacy Policy. By using our site, you consent to such processing and warrant that all data provided by you is accurate.

Third-Party Links: Our website may contain links to third-party sites. We are not responsible for the privacy practices or the content of such websites.

  1. Governing Law: This User Agreement and all the rules and policies contained herein and any of Your usage of the Website and Your dealings with Pink Mermaid shall be governed and construed in accordance with the laws of India.

If any dispute arises between ‘You’ and ‘Pink Mermaid’ during Your use of the Website or Your dealing with the Company in relation to any activity on the Website, in connection with the validity, interpretation, implementation, or alleged breach of any provision of the User Agreement and all the rules and policies contained herein, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party appointed by Pink Mermaid. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language. The place of arbitration shall be Kolkata, India. Your obligations to pay the Payment Fees shall not be suspended during the arbitration proceedings.

12. Marketing Messages: We may use your contact information to send you marketing messages and offers, which we believe you will find relevant. If you do not want to receive such messages or offers, you may opt out by following the instructions in the message, updating your preferences on your dashboard, or contacting customer service.

12. Contact Us If you have any questions or concerns regarding these Terms & Conditions, please contact us at:

  • Email: pinkmermaidkol@gmail.com
  • Phone: +91 8910141524
  • Address: 161, Chittaranjan Avenue. Kolkata- 700007